Cookie Policy
Understanding how we use cookies and similar technologies to enhance your experience
This Cookie Policy has been updated to reflect our new geolocation-aware consent system and enhanced privacy compliance features.
1. Introduction
At LookerVPN, we respect your privacy and are committed to transparency about our use of cookies and similar technologies. This Cookie Policy explains what cookies are, how we use them, and how you can control them based on your location and applicable privacy regulations.
2. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing site usage, and personalizing content.
3. Geolocation-Based Consent System
Smart Privacy Compliance
Our website automatically detects your location and applies the appropriate privacy regulations to ensure compliance with local laws including GDPR, UK GDPR, CCPA, and other regional requirements.
3.1 Regional Compliance
- European Union (GDPR): Explicit consent required before setting non-essential cookies. You can accept all, reject all, or customize your preferences.
- United Kingdom (UK GDPR): Similar to EU GDPR with UK-specific messaging and compliance requirements.
- California (CCPA): Opt-out mechanism provided with "Do Not Sell My Personal Information" option.
- Other Regions: Reasonable defaults applied with the ability to customize preferences at any time.
4. Types of Cookies We Use
4.1 Essential Cookies
Purpose: These cookies are necessary for the website to function properly.
Legal Basis: Legitimate interest (cannot be disabled)
Examples:
- Session management and authentication
- Security and fraud prevention
- Load balancing and performance optimization
- Cookie consent preferences
Retention: Session cookies expire when you close your browser. Persistent cookies expire after 1 year or when manually deleted.
4.2 Analytics Cookies
Purpose: Help us understand how visitors interact with our website.
Legal Basis: Consent (can be disabled)
Examples:
- Google Analytics for website usage statistics
- Page view tracking and user journey analysis
- Performance monitoring and optimization
- Error tracking and debugging
Retention: Up to 26 months (Google Analytics default)
4.3 Marketing Cookies
Purpose: Used to deliver relevant advertisements and track campaign effectiveness.
Legal Basis: Consent (can be disabled)
Examples:
- Advertising platform pixels (Facebook, Google Ads)
- Retargeting and remarketing campaigns
- Conversion tracking and attribution
- A/B testing for marketing optimization
Retention: Varies by platform, typically 30-90 days
4.4 Preference Cookies
Purpose: Remember your settings and preferences for a personalized experience.
Legal Basis: Consent (can be disabled)
Examples:
- Language and region preferences
- Theme settings (dark/light mode)
- User interface customizations
- Accessibility settings
Retention: Up to 1 year or until manually cleared
5. Consent Management
5.1 How We Obtain Consent
Depending on your location, we obtain consent through different mechanisms:
- Consent Banner: Displayed on first visit in regions requiring explicit consent
- Implied Consent: Applied in regions where legally permissible
- Opt-out Mechanism: Provided in regions with opt-out requirements (e.g., California)
5.2 Managing Your Preferences
You can manage your cookie preferences at any time:
- Cookie Preferences Page: Visit our Cookie Preferences page to customize your settings
- Browser Settings: Configure cookie settings directly in your browser
- Opt-out Links: Use third-party opt-out tools where available
6. Consent Logging and Audit Trail
Compliance Documentation
We maintain detailed logs of all consent interactions to ensure compliance with privacy regulations and to honor your data rights.
6.1 What We Log
- Timestamp of consent given or withdrawn
- Type of consent (accept all, reject all, custom preferences)
- Source of consent (banner, preferences page, automatic)
- Your location and applicable privacy regulation
- Consent version and policy updates
- Session information (non-identifying)
6.2 Your Rights Regarding Consent Data
- Access: Request a copy of your consent history
- Portability: Export your consent data in a machine-readable format
- Correction: Update incorrect consent records
- Deletion: Request removal of your consent history
7. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages:
- Google Analytics: Website analytics and performance monitoring
- Social Media Platforms: Social sharing and embedded content
- Advertising Networks: Relevant ad delivery and campaign tracking
- Customer Support: Live chat and help desk functionality
These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies to understand how they use your data.
8. Browser Controls
Most web browsers allow you to control cookies through their settings:
- Block Cookies: Prevent all or specific types of cookies
- Delete Cookies: Remove existing cookies from your device
- Notification Settings: Get alerts when cookies are being set
- Incognito/Private Mode: Browse without storing cookies
Note that blocking or deleting cookies may affect the functionality of our website and your user experience.
9. Mobile Applications
Our mobile applications may use similar technologies to cookies, including:
- Local storage and app preferences
- Analytics SDKs for app performance monitoring
- Crash reporting and error tracking
- Push notification preferences
You can manage these settings through your device's app settings or within the LookerVPN application.
10. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through our website or email (where appropriate)
- Request renewed consent where required by law
- Maintain an audit trail of policy changes
11. Contact Information
This Cookie Policy is maintained by Looker VPN Inc.(2 W Dry Creek Cir, Ste 100, Littleton, CO 80120-4479, USA). If you have questions about it or our use of cookies, please contact us:
- Email: support@lookervpn.com
- Privacy Policy: View our Privacy Policy
- Cookie Preferences: Manage your cookie settings